1. About Mystatic International Ltd

Mystatic International Ltd is a UK-based supplier of static caravan parts, appliances, accessories and associated products.

We supply products to private customers, caravan owners, holiday parks, maintenance professionals, trade customers and other businesses.

Our normal operating hours are Monday to Friday, 8:00am–4:00pm, excluding UK bank holidays.

Consumer and Business Customers

These terms apply to both consumer and business customers unless otherwise stated.

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

A business customer is someone purchasing wholly or mainly for business purposes.

Certain consumer protections do not apply to business purchases. Where this distinction is relevant, it is explained below.

2. Placing an Order

Customers can place orders through our website using the available checkout options.

When placing an order, please ensure all product, quantity, billing and delivery information is correct.

How the Ordering Process Works

Our normal online ordering process is as follows:

1. Select the products you wish to purchase.
2. Add the products to your shopping basket.
3. Review your basket, including quantities and product information.
4. Enter your delivery and billing information.
5. Choose an available delivery method.
6. Select your preferred payment method.
7. Review the order total and submit your order.

Order Confirmation

After submitting an order, you should receive an order acknowledgement by email.

This acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment.

A contract for the purchase of goods is normally formed when we confirm acceptance of the order, such as through a dispatch confirmation.

If payment has already been taken and we cannot accept your order, we will refund the relevant amount without undue delay.

Nothing in this section restricts any statutory rights arising from your order or payment.

Order Acceptance

We may be unable to accept an order for legitimate reasons, including:

• A product being unavailable.
• An incorrect or incomplete delivery address.
• Payment authorisation being unsuccessful.
• A genuine pricing or product listing error.
• A delivery restriction affecting the products or destination.
• Reasonable concerns about fraud or unauthorised transactions.

If we are unable to accept an order, we will notify the customer using the contact information provided and arrange any appropriate refund.

Changing or Cancelling an Order

If you need to change or cancel your order, please contact us as soon as possible.

Where an order has already entered the dispatch process, we may be unable to make changes before it leaves our warehouse.

Your statutory cancellation rights and our voluntary returns policy remain unaffected.

3. Prices, VAT & Payments

Product Prices

Product prices displayed to UK consumers are intended to include VAT where applicable.

Any applicable delivery charges are displayed during checkout before you complete your order.

Prices may change from time to time. However, changes made after a contract has been formed will not automatically change the agreed purchase price.

VAT

VAT is applied in accordance with the applicable UK tax rules.

VAT treatment may differ for certain international destinations or transaction types.

The applicable tax and order total will be reflected during checkout and in relevant transaction documentation.

Accepted Payment Methods

We accept the payment methods displayed during checkout, which may include:

• Debit cards.
• Credit cards.
• PayPal.
• Bank transfer.
• Other payment methods made available at checkout.

Payments may be processed through third-party payment providers.

Orders are subject to successful payment authorisation or, where applicable, receipt of cleared funds.

Bank Transfer Orders

Where bank transfer is selected, payment instructions will be provided during the ordering process.

Orders paid by bank transfer may not be dispatched until payment has been received and cleared.

Please use the appropriate order reference when making payment.

Pricing Errors

We take reasonable care to ensure product prices are accurate.

Occasionally, an incorrect price may be displayed because of a genuine administrative or technical error.

If a material pricing error is identified before an order has been accepted, we may contact you to explain the error and offer the opportunity to purchase at the correct price.

You will not be required to accept a higher price.

If the order cannot proceed, any payment already received will be refunded as appropriate.

4. Products, Compatibility & Specifications

Mystatic supplies a wide range of static caravan parts, replacement appliances and accessories.

We aim to provide accurate product descriptions, specifications and compatibility information.

Product Descriptions

Product descriptions, photographs, dimensions and specifications are provided to help customers select suitable products.

Customers should carefully review the available information before placing an order.

Photographs may sometimes illustrate a product range rather than every individual variation.

Where a particular dimension, colour, connection or specification is important, please check the product information carefully.

We remain responsible for ensuring goods supplied to consumers conform to the contract and meet applicable legal standards.

Replacement Parts & Compatibility

Many of our products are replacement parts designed for particular appliances, caravan models or installations.

Customers should check relevant model numbers, part numbers, dimensions and technical specifications before ordering.

Compatibility can vary between appliance revisions and manufacturer models.

If you are unsure whether a component is suitable, please contact us before placing your order.

This guidance does not limit your rights where goods are incorrectly described, faulty or not fit for a purpose made known to us as required by law.

Manufacturer Changes

Manufacturers may occasionally change product designs, packaging or specifications.

Where a manufacturer introduces a revised or replacement product, we will ensure any substitution supplied is consistent with the agreed order or obtain agreement where necessary.

Product Availability

Product availability may change because of stock movements, supplier availability or unexpected demand.

If an item becomes unavailable after you place an order, we will contact you where appropriate to discuss available options.

Where we cannot fulfil an accepted order, your statutory rights and applicable refund entitlements will be respected.

5. Installation & Product Safety

Some products sold by Mystatic require professional installation, commissioning, maintenance or inspection.

This is particularly important for LPG, gas, electrical, heating and water-heating equipment.

Gas & LPG Equipment

Gas appliances and related installation work may require a Gas Safe registered engineer who is qualified for the relevant appliance, fuel type and work category.

Customers should ensure the person carrying out the work has the appropriate qualifications and registration where required.

Incorrect installation or servicing may create serious safety risks.

Electrical Equipment

Electrical appliances, wiring and fittings should be installed by a competent person and in accordance with applicable regulations.

Where work requires a qualified electrician or other competent professional, customers should arrange this.

Product Suitability

Customers should ensure a product is suitable for its intended application and installation environment.

Certain caravan appliances and components have specific requirements that differ from domestic installations.

Where necessary, seek professional technical advice before purchasing or installing equipment.

Incorrect Installation

Damage or faults caused solely by incorrect installation, misuse or failure to follow appropriate instructions may not be covered by a manufacturer's warranty.

However, nothing in these terms excludes our responsibility for faulty goods, incorrect descriptions or other matters for which we are legally responsible.

Installation Services

Unless expressly agreed otherwise, Mystatic supplies products only and does not provide installation services as part of a standard online product order.

The customer is responsible for arranging any installation services required.

6. Delivery & Collection

We offer delivery throughout the United Kingdom and selected international destinations.

Delivery options depend on the products ordered, delivery postcode and destination country.

Delivery Charges

Delivery charges are calculated according to the available shipping services and applicable order requirements.

The total delivery charge will be displayed during checkout before payment.

Dispatch & Delivery Times

We aim to process orders promptly, subject to stock availability and payment clearance.

Delivery estimates begin from dispatch unless otherwise specified.

Although we endeavour to meet estimated delivery times, delays can occasionally occur.

Consumer delivery rights, including the rules relating to agreed delivery times and delivery within 30 days where no different period is agreed, remain unaffected.

Risk During Delivery

For consumer orders, goods generally remain at our risk until they come into the physical possession of the consumer or someone identified by the consumer to receive them.

Different rules may apply where a consumer independently arranges a carrier that was not offered by Mystatic.

If goods are lost or damaged during delivery, please contact us so that we can investigate and provide the appropriate remedy.

Failed Deliveries

Please provide an accurate and complete delivery address.

Where delivery fails because of incorrect information supplied by the customer, or an avoidable failed delivery attempt, reasonable additional charges may apply where lawful.

Any such charges will be assessed according to the circumstances.

Remote Locations

Certain UK postcodes attract additional delivery charges.

The complete remote-postcode list and applicable delivery price are available in our Shipping Policy.

Warehouse Collection

Eligible orders may be collected from our Leicestershire warehouse by arrangement.

Collection is free of charge.

Please ensure your order has been confirmed as ready for collection before travelling.

7. International Orders

We offer international delivery to selected European destinations.

Available destinations and charges are detailed in our Shipping Policy.

International Shipping Charges

Shipping charges vary according to destination and order value.

The applicable shipping charge will be displayed during checkout.

Customs & Import Charges

International orders may be subject to customs duties, import taxes, clearance charges or other fees.

Unless expressly stated otherwise during checkout, the recipient is responsible for applicable import charges.

Any import obligations will depend on the destination and agreed delivery terms.

International Restrictions

Certain products are available for delivery within the United Kingdom only.

Products subject to such restrictions cannot be shipped internationally.

Customers are responsible for complying with applicable import requirements in their destination country.

Nothing in this section limits mandatory consumer rights that apply to a particular transaction.

8. Returns, Cancellations & Refunds

Mystatic offers a voluntary 30-day returns policy on eligible products.

Our returns offer operates alongside your statutory consumer rights.

30-Day Returns

Customers may request a return for eligible goods within 30 days of receiving them.

The conditions of our voluntary returns offer are explained in our Returns & Refunds Policy.

Statutory Cancellation Rights

Consumers purchasing most goods online have the right to cancel within 14 days after receiving their goods, subject to legal exceptions.

Consumers generally have a further 14 days to return goods after notifying us of cancellation.

Where applicable, refunds include the cost of our least expensive standard delivery service.

How to Request a Return

We provide an online Product Return Form to make requesting a return easier.

You can complete the form here:

Complete Product Return Form

You may also exercise your statutory cancellation rights by making a clear statement to us, including by email.

Using the online form is not compulsory for statutory cancellations.

Full Returns Information

Our Returns & Refunds Policy explains:

• The 30-day returns period.
• How to submit a return.
• Return postage responsibilities.
• Refund timescales.
• Faulty or damaged goods.
• Products excluded from voluntary returns.

View Returns Policy

9. Warranties & Faulty Products

Some products supplied by Mystatic are covered by manufacturer warranties.

Manufacturer Warranties

Warranty terms vary depending on the product and manufacturer.

Where a manufacturer warranty is provided, customers should refer to the relevant warranty documentation.

Certain warranties may require:

• Registration within a specified period.
• Installation by an appropriately qualified professional.
• Commissioning in accordance with manufacturer instructions.
• Regular servicing or maintenance.
• Proof of purchase or installation.

Statutory Rights

Manufacturer warranties are additional to, and do not replace, statutory consumer rights.

Under the Consumer Rights Act 2015, goods sold to consumers must be of satisfactory quality, fit for purpose and as described.

Where goods do not conform to these requirements, customers may have rights to a refund, repair, replacement or price reduction, depending on the circumstances.

Faulty Product Claims

If a product develops a fault, please submit a return request or contact our customer service team.

We may ask for information reasonably necessary to investigate the fault.

This may include the model number, serial number, proof of purchase, description of the problem or relevant installation information.

Any inspection or manufacturer assessment will be handled consistently with applicable consumer law.

Installation-Related Issues

Where a fault appears related to installation or commissioning, relevant information may be required to assess the cause.

However, customers will not be required to waive statutory rights or satisfy conditions that consumer law does not permit.

10. Trade & Business Customers

We supply products to both consumers and businesses.

Business purchases may be subject to different contractual and legal arrangements from consumer purchases.

Trade Accounts

Where available, trade accounts may be subject to additional eligibility, pricing and account requirements.

Any individually agreed trade terms will be confirmed separately.

Business Pricing

Approved trade customers may receive prices or discounts different from those offered to retail customers.

Trade prices and discounts are subject to the relevant account arrangements.

Business Returns

Business customers do not automatically benefit from statutory consumer change-of-mind cancellation rights.

Any voluntary business returns will be subject to the applicable agreed terms.

Where our published 30-day returns offer is expressly extended to a business order, the stated conditions will apply.

Business Customer Responsibilities

Business customers are responsible for ensuring products are suitable for their intended professional or commercial application, subject to the agreed product description and any legal rights that apply.

Any additional trade-specific requirements should be agreed before the relevant order is accepted.

Business Liability

For business contracts, liability will be determined by the applicable contract terms and law.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

11. Customer Accounts & Website Use

Customer Accounts

Customers may create accounts to manage orders and access available account features.

You are responsible for providing accurate account information and taking reasonable steps to protect your login details.

Please notify us if you become aware of unauthorised use of your account.

Acceptable Website Use

You must not use our website for unlawful or fraudulent purposes.

Prohibited activities include:

• Attempting unauthorised access to accounts or systems.
• Introducing malware, viruses or other harmful code.
• Attempting to interfere with the website's operation or security.
• Using stolen or unauthorised payment information.
• Submitting deliberately false information for fraudulent purposes.
• Using automated systems in a manner that unreasonably disrupts the website.

Website Availability

We aim to keep our website available and operating correctly.

However, temporary interruptions may occur because of maintenance, technical issues or circumstances outside our control.

We may carry out reasonable maintenance or security updates when necessary.

12. Privacy & Personal Information

We process personal information in accordance with applicable UK data protection law.

Personal information may be collected to manage orders, deliver products, provide customer service and operate our website.

Our Privacy Policy explains:

• What information we collect.
• How it is used.
• Who information may be shared with.
• Cookies and website tracking.
• Data retention.
• Your data protection rights.

View Privacy Policy

13. Website Content & Intellectual Property

Unless otherwise stated, the website's original written content, branding and other materials are owned by Mystatic or used with permission.

Manufacturer names, logos and trademarks remain the property of their respective owners.

You may view and use the website for personal shopping and other lawful purposes.

Unauthorised commercial reproduction or redistribution of protected content may infringe intellectual property rights.

Third-Party Websites

Our website may contain links to external websites, manufacturers, payment providers or other services.

Third-party websites operate independently and may have their own terms and privacy policies.

We are not responsible for the operation of unrelated third-party websites, except where applicable law provides otherwise.

14. Liability & Consumer Protection

We are committed to treating customers fairly and complying with applicable consumer law.

Consumer Purchases

Nothing in these Terms & Conditions excludes or limits our responsibility for matters where doing so would be unlawful.

In particular, nothing in these terms limits:

• Your statutory rights under the Consumer Rights Act 2015.
• Our obligations where goods are faulty, not as described or otherwise do not conform to the contract.
• Liability for death or personal injury caused by negligence.
• Liability for fraud or fraudulent misrepresentation.
• Any other liability that cannot legally be excluded or limited.

Losses & Damages

Where we breach a contract or fail to exercise reasonable care and skill, we are responsible for losses for which we are legally liable.

We do not seek to exclude liability for reasonably foreseeable losses arising from our breach of contract or negligence where consumer law requires us to be responsible.

Different legal and contractual rules may apply to purchases made wholly or mainly for business purposes.

15. General Terms

Changes to These Terms

We may update these Terms & Conditions to reflect changes to our business, website, products or legal requirements.

The updated version will be published on this page.

Changes will not automatically alter an existing contract unless the relevant change is lawfully agreed or otherwise permitted.

Separate Provisions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Failure to Enforce

If we do not immediately enforce a particular right, this does not necessarily mean we have waived that right.

Governing Law

These terms are generally governed by the laws of England and Wales, subject to any mandatory legal protections that apply to the customer.

Consumers living elsewhere in the United Kingdom retain any mandatory protections and rights to bring proceedings in the courts available to them under applicable law.

Entire Agreement

The applicable contractual terms include these Terms & Conditions, any relevant product-specific terms and any terms expressly agreed when the order was accepted.

Our Shipping, Returns and Privacy Policies provide further information about the relevant subject areas.

Nothing in this section excludes rights or remedies arising from misrepresentation, mandatory law or other matters that cannot lawfully be excluded.

16. Frequently Asked Questions