Privacy Policy
Privacy Policy
Your privacy matters to us. Learn how we collect, use and protect your information.
Last updated: 13 October 2026
At Mystatic International Ltd, we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our business.
It applies to personal information processed through our website, customer service operations, trade enquiries and other sales channels, including third-party marketplaces.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 and relevant provisions of the Data (Use and Access) Act 2025.
Secure Handling
We take appropriate measures to protect the personal information we process.
Transparency
We explain why information is collected and how it is used.
Your Rights
You have rights over your personal information under UK data protection law.
1. Who We Are
Mystatic International Ltd is a UK-based supplier of static caravan parts, appliances, accessories and associated products.
We operate the website:
For the purposes of UK data protection law, Mystatic International Ltd is generally the data controller for personal information collected directly through our website and business operations.
This means we determine how and why that information is processed.
Mystatic International Ltd
Company Registration Number: 11232419
VAT Registration Number: GB 303376330
Trading Address:
Unit 5, Thorntree Farm
Ravenstone Road
Heather
Leicestershire
LE67 2QJ
United Kingdom
Email:
info@mystatic.co.uk
Website:
www.mystatic.co.uk
You can contact us using the details above with questions about this policy or the personal information we hold about you.
2. Information We Collect
We collect personal information that is reasonably necessary to operate our business, provide our services and fulfil customer orders.
Types of Personal Information
| Information | Examples |
|---|---|
| Identity & Contact Information | Your name, email address, telephone number, billing address and delivery address. |
| Account Information | Customer account details, login identifiers, account preferences and order history. |
| Order & Transaction Information | Products purchased, order numbers, transaction details, invoices, refunds and payment status. |
| Payment Information | Payment method, transaction references, payment confirmations and information needed to process refunds. |
| Customer Communications | Emails, enquiries, customer service messages, returns requests, warranty claims and complaints. |
| Website & Technical Information | IP address, browser information, device details, website activity, diagnostic information and relevant security logs. |
| Marketing Information | Marketing preferences, consent records, subscription information and interactions with marketing communications. |
| Business Customer Information | Company name, business contact details, trade account information and associated purchase records. |
How We Collect Information
We may collect information when you:
- Visit or browse our website.
- Create or update a customer account.
- Place an order through our website.
- Purchase products through a marketplace.
- Contact our customer service team.
- Submit a return or warranty request.
- Request a quotation or trade account.
- Subscribe to marketing communications.
- Interact with our website's cookies or tracking technologies.
Information Received from Other Sources
We may receive personal information from third parties involved in providing our services.
Examples include:
- Online marketplaces through which you purchase our products.
- Payment service providers confirming the status of transactions.
- Delivery companies providing shipment and delivery information.
- Fraud prevention or security services.
- Address verification services, where used.
The information received will depend on the relevant service and transaction.
3. How We Use Your Personal Information
We only process personal information where we have a valid lawful basis under UK data protection law.
The lawful basis depends on the specific purpose for which the information is processed.
| Purpose | Lawful Basis |
|---|---|
|
Processing Orders Accepting orders, processing payments and arranging delivery. |
Performance of a contract. |
|
Customer Accounts Creating and maintaining customer accounts and order history. |
Performance of a contract and legitimate interests, as applicable. |
|
Customer Service Answering questions, resolving issues and responding to enquiries. |
Performance of a contract or legitimate interests. |
|
Returns & Warranties Processing returns, refunds, faulty-goods claims and warranty requests. |
Performance of a contract and legal obligations, as applicable. |
|
Accounting & Tax Maintaining invoices, financial records and transaction information. |
Legal obligation. |
|
Website Security Protecting customer accounts, detecting fraud and preventing unauthorised access. |
Legitimate interests and legal obligations, where applicable. |
|
Website Improvement Understanding website performance and improving our services. |
Legitimate interests or consent, depending on the processing. |
|
Marketing Sending relevant promotional communications where permitted. |
Consent or legitimate interests, where applicable and subject to electronic marketing rules. |
|
Legal Claims Establishing, exercising or defending legal claims. |
Legitimate interests or legal obligation, as applicable. |
Our Legitimate Interests
Where we rely on legitimate interests, these may include:
- Operating and improving our business.
- Providing effective customer service.
- Protecting customers and our website against fraud or misuse.
- Managing business relationships.
- Maintaining accurate operational records.
- Understanding and improving our products and services.
Where required, we assess whether our legitimate interests are overridden by individuals' rights and freedoms.
Information Needed to Place an Order
Certain personal information is necessary to process purchases, take payment and deliver products.
If you do not provide required information, we may be unable to process your order or provide the requested service.
Providing optional marketing information is not a condition of purchasing goods.
4. Who We Share Information With
We share personal information with third parties where reasonably necessary to operate our business, fulfil orders, comply with legal requirements or provide requested services.
We do not sell customer personal information as a standalone commercial data product.
Payment Service Providers
We use third-party payment services to process transactions.
These may include:
- Mollie
- PayPal
- Other payment providers offered at checkout
Payment providers process information required to authorise payments, manage transactions and help prevent fraud.
We do not require customers to provide their complete payment card information directly to our customer service team.
Delivery & Logistics Companies
To deliver your order, we may share necessary information with delivery and fulfilment providers.
This may include:
- Your name.
- Delivery address.
- Telephone number.
- Email address.
- Order and delivery information.
Providers may include FedEx and other courier or freight services used for your order.
Delivery providers may use this information to deliver goods, provide tracking updates and resolve delivery issues.
Online Marketplaces
Where you purchase products through third-party marketplaces, we may receive information necessary to process and fulfil your order.
These marketplaces may include Amazon, eBay and other marketplaces through which Mystatic offers products.
Marketplaces may act as independent data controllers for information they collect through their own platforms.
Their privacy notices also apply to their processing activities.
Accounting & Business Software
We use business software to manage accounting, invoicing and financial records.
This includes QuickBooks and other service providers used for business administration.
Relevant transaction and customer information may be processed by these providers where necessary.
Website, Hosting & Technical Services
Our website is operated using OpenCart and related website services.
Website hosting providers, technical developers, security services and software suppliers may process limited personal information where necessary to maintain and secure our systems.
Access is restricted as appropriate to the services provided.
Analytics & Advertising Providers
We use or may use services provided by Google, including Google Analytics and Google advertising tools, to understand website performance and manage advertising.
Where these services involve personal information or tracking technologies, the relevant data protection and cookie requirements apply.
For more information about Google's privacy practices, please visit:
Reviews & Customer Feedback
We may use review and customer feedback services, including Trustpilot, to collect and display customer reviews.
Where review invitations are sent, relevant order and contact information may be shared with the review service.
Any such processing must have an appropriate lawful basis.
Professional Advisers & Authorities
We may disclose information to accountants, legal advisers, insurers, regulators, law enforcement agencies or public authorities where appropriate and lawful.
International Data Transfers
Some of our service providers may process or access personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate transfer mechanisms and safeguards are used where required.
These may include:
- UK adequacy regulations.
- The UK International Data Transfer Agreement.
- The UK Addendum to approved EU Standard Contractual Clauses.
- Other lawful transfer mechanisms where applicable.
You may contact us to request further information about relevant international transfers and safeguards.
5. Cookies & Website Tracking
Our website uses cookies and may use similar technologies to operate essential website functions, remember preferences, understand website usage and support advertising.
Cookies are small files stored on your device when you visit a website.
Types of Cookies
| Cookie Category | Purpose |
|---|---|
| Essential Cookies | Support shopping baskets, checkout, account sessions, security and other functions necessary to provide the website service. |
| Functional Cookies | Remember website preferences and support additional website functionality. |
| Analytics Cookies | Help us understand website visits, customer journeys and how our website is used. |
| Advertising Cookies | Where enabled, support advertising measurement, audience management and relevant advertising. |
Cookie Consent & Choices
We use consent for cookies and similar technologies where UK law requires it.
Certain essential cookies may be used without consent where a legal exception applies.
UK law also permits limited additional exceptions for certain technologies, subject to specific conditions.
Where consent is required, you should be able to make an informed choice before the relevant technology is used.
Where a website cookie preference tool is provided, you can use it to manage the available categories.
You can also manage or delete cookies through your browser settings.
Disabling essential cookies may affect your ability to use shopping basket, account or checkout features.
Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Depending on its configuration, Google Analytics may process information such as:
- Pages visited.
- Website interactions.
- Browser and device information.
- Approximate location information.
- Technical identifiers.
Analytics technologies are subject to applicable UK data protection and cookie requirements.
Google Advertising
We may use Google advertising services to promote our products and measure advertising performance.
Advertising cookies and related tracking technologies are used only where permitted by applicable law.
Where consent is legally required, it must be obtained before the relevant tracking takes place.
Third-Party Cookies
Some third-party services may place cookies or use similar technologies when integrated into our website.
These providers may have their own privacy notices explaining how they process personal information.
6. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, tax, accounting and business requirements.
Retention periods depend on the type of information and the reason it is processed.
| Information | Retention Approach |
|---|---|
| Orders & Financial Records | Generally retained for six years from the end of the relevant financial year, or longer where required by law. |
| Customer Account Information | Retained while needed to provide account services and for related lawful business purposes. |
| Customer Enquiries | Retained for the period reasonably necessary to resolve enquiries, maintain relevant records or establish legal claims. |
| Returns & Warranty Records | Retained where necessary to manage returns, warranties, disputes and legal obligations. |
| Marketing Information | Retained while there is an appropriate basis for processing, subject to withdrawal, objection and applicable retention requirements. |
| Website & Security Logs | Retained according to security, operational and legal requirements. |
In deciding retention periods, we consider the purpose of processing, the sensitivity of information, applicable legal requirements and whether the information is still reasonably needed.
Information may be retained for longer where necessary for ongoing disputes, legal claims, regulatory investigations or other lawful reasons.
When information is no longer required, we take appropriate steps to delete or anonymise it.
7. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Measures may include:
- Access controls and account authentication.
- Appropriate website security protections.
- Secure transmission of information.
- Restricted access to customer records.
- Technical maintenance and security updates.
- Appropriate arrangements with relevant service providers.
No online service can guarantee absolute security.
We review and manage security risks as appropriate to the information we process.
8. Marketing Communications
We may contact customers with information about products, services, offers and updates where permitted by applicable law.
Electronic marketing communications are subject to the Privacy and Electronic Communications Regulations and UK data protection law.
Depending on the circumstances, we may rely on valid marketing consent or an applicable existing-customer exception.
Where the existing-customer exception applies, we must meet its conditions, including providing appropriate opportunities to opt out.
You can object to direct marketing at any time.
To stop receiving marketing communications, use the unsubscribe option provided where available, or contact us at:
We may continue to send necessary transactional communications about orders, deliveries, payments or customer service matters.
These are separate from promotional communications.
9. Your Data Protection Rights
Under UK data protection law, you have a number of rights regarding your personal information.
These rights are subject to applicable conditions and exemptions.
Right of Access
You can request confirmation of whether we process your personal information and request access to it.
Right to Rectification
You can ask us to correct inaccurate information or complete incomplete personal information.
Right to Erasure
You can request deletion of personal information in certain circumstances.
We may need to retain some information to comply with legal obligations or for other lawful purposes.
Right to Restrict Processing
You may request restrictions on certain processing activities where the legal conditions are met.
Right to Data Portability
In certain circumstances, you may request personal information in a structured, commonly used and machine-readable format.
Right to Object
You may object to processing based on legitimate interests, subject to applicable legal conditions.
You have the right to object to the processing of your personal information for direct marketing at any time.
If you object to direct marketing, we will stop processing your personal information for that purpose.
Right to Withdraw Consent
Where we rely on consent, you may withdraw it at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Automated Decision-Making
Some website functions may use automated processes, such as fraud screening or delivery calculations.
We do not intend to make solely automated decisions that produce legal or similarly significant effects without complying with applicable legal requirements and safeguards.
Where relevant, you may have rights to receive information, make representations, contest a decision or seek human intervention.
How to Exercise Your Rights
To make a data protection request, please contact:
Data Protection Enquiries
Mystatic International Ltd
Email: info@mystatic.co.uk
Please explain the nature of your request so we can assist you.
We may request additional information where reasonably necessary to verify your identity or clarify your request.
We will respond within the timescales required by applicable data protection law.
Most requests are handled without charge, although the law permits charges or refusal in certain limited circumstances.
10. Data Protection Complaints
If you have concerns about how we have handled your personal information, you can raise a complaint directly with Mystatic.
Please contact us at:
When submitting a complaint, please explain your concern and provide any relevant information that will help us investigate.
We will acknowledge data protection complaints within 30 days of receipt, investigate them appropriately and provide an outcome without undue delay.
Where an investigation takes longer, we will provide updates as appropriate.
Information Commissioner's Office
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Website: www.ico.org.uk
We encourage customers to contact us first so we have an opportunity to resolve any concerns, but this does not restrict your right to contact the ICO.
11. Other Privacy Information
Children's Privacy
Our website is primarily intended for adults purchasing caravan parts, appliances and accessories.
We do not intentionally direct our services or marketing to children.
If we become aware that personal information relating to a child has been collected inappropriately, we will take appropriate steps in accordance with applicable law.
External Websites
Our website may contain links to third-party websites and services.
These websites operate under their own privacy policies.
We recommend reviewing their privacy notices before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, systems, business activities or applicable legislation.
The latest version will be published on this page.
Where required by law, we will provide additional notice or obtain consent before making relevant changes to how information is processed.
Applicable Data Protection Law
This policy is intended to explain our obligations and practices under applicable UK data protection legislation.
Nothing in this policy limits any rights provided to individuals under applicable law.
12. Frequently Asked Privacy Questions
What personal information does Mystatic collect?
We collect information required to process orders, deliver products, provide customer service and operate our website.
This may include your name, contact information, delivery address, order details and relevant website usage information.
Does Mystatic sell my personal information?
We do not sell customer personal information as a standalone commercial data product.
We share information with relevant service providers where needed to operate our business and provide services.
Does Mystatic share my delivery details with couriers?
Yes. We provide the information necessary for delivery companies to transport and deliver your order.
This may include your name, delivery address, telephone number and email address.
Does Mystatic store my card details?
Payments are processed through third-party payment providers.
We receive information needed to confirm and manage transactions, such as payment status and transaction references.
Payment providers may retain payment details in accordance with their own privacy and security requirements.
Why does Mystatic use cookies?
Cookies support essential website functions, including shopping baskets and customer accounts.
Other technologies may help us understand website performance or measure advertising.
We use consent where required by UK law.
Can I request a copy of my personal information?
Yes. You can request access to personal information we hold about you.
Please email:
We may need to verify your identity before responding.
Can I ask Mystatic to delete my information?
You may request deletion of your personal information where the relevant legal conditions apply.
We may need to retain certain information for tax, accounting, legal or other lawful purposes.
How long does Mystatic keep my order information?
Relevant financial and accounting records are generally retained for six years from the end of the applicable financial year.
Other records are retained according to their purpose and applicable legal requirements.
How can I stop receiving marketing emails?
You can use the unsubscribe option provided in marketing communications where available.
Alternatively, email:
You can object to direct marketing at any time.
Who do I contact about a privacy concern?
Please email:
You may also complain to the Information Commissioner's Office if you have concerns about how your personal information is handled.