Returns Policy

Returns & Refunds

30-Day Returns

Changed your mind? No problem. You have 30 days from receiving your order to return it for any reason.

To start a return, simply log into our returns portal and submit a request. If you need help, you can also email us at sales@mystatic.co.uk, but all returns must be registered through the portal before sending anything back.

Return address:

Mystatic International Limited
Unit 5, Old Thorntree Farm
Ravenstone Road, Heather
Leicestershire LE67 2QJ

Please send items back within 30 days of submitting your return request.

Return Postage & Costs

• Return postage for non-faulty items is the customer’s responsibility
• Original delivery charges are non-refundable
• Items remain your responsibility until they reach us
• This policy does not affect your statutory rights

Items We Can’t Accept for Return

We’re unable to accept returns, refunds, or exchanges on:

• Personalised items
• Custom-made or made-to-order products

Exception: If an item is faulty or not as described, we’ll always put it right.

Refunds

Once your return is received (or we’ve been provided with proof of postage), we’ll issue your refund within 14 days using your original payment method.

We may make a deduction if:

• The item has been unnecessarily handled, opened, used, or consumed
• The item is damaged due to inadequate packaging

If We Cancel Your Order

In rare cases, stock issues or unexpected problems may mean we need to cancel an order. If this happens, we’ll notify you as soon as possible and issue a full refund.

Faulty or Incorrect Items

If your item is faulty, damaged, or not what you ordered, you’re entitled to a full refund, including:

• Your original delivery costs
• Reasonable return postage

Faulty items can be returned within 6 months of delivery.

Please start by submitting a return request via the returns portal, then email sales@mystatic.co.uk with your order number or proof of purchase.

Faulty Item Refunds

Refunds for faulty items are processed within 2 working days of receiving the return (or proof of postage), using your original payment method.